Highly dissappointed - Terrible after sale service

Hi<br> <br> I am thoroughly disappointed after having bought a new vehicle from VW McCarthy Umhlanga that the after sales service has been so pathetic after the vehicle has now had an issue.<br> <br> My aircon stopped working some weeks ago and when I reported this to VW McCarthy Umhlanga I was given a date that was extremely far away which was an issue cause the aircon was not working and Durban is extremely hot. I explained to VW that I have a job that I need to travel and without an aircon this becomes difficult, I found little assist but many excuses. I have been back and forth with staff from VW on this issue and I can't even get help in terms of the vehicle being taken and a demo vehicle being given to me while the issue has been sorted. It is unbearable to have a non-working aircon on a brand new car. <br> <br> I am highly disappointed especially with all the scandals around VW at the moment in terms of integrity, I honestly need my faith to be restored. I don't want to make this an issue that I need to take to all forms of social media.