1 reviews | Active since May 2016
<p>My water bottled was replaced in January 2016 due to a crack. 2 days later my engine overheated (the main water pipe was not clamped on properly. Vehicle was towed to ford silver Lakes (same dealership that replaced water bottle). i was told the engine would need to be replaced as vehicle overheated. after 4 weeks of being at dealership i get told the engine wasnt replaced only certain parts! since then my vehicle has been having numerous problems. Principle dealer (Anton) does nothing, Service Manager (Henk) does nothing. Vehicle just keeps going in and coming back with new problems! In April 2016 i involved ford headoffice and today get told by them if im not happy with vehicle i must take it up with principle dealer and there is nothing they can do! ford silver lakes stuffed up my ford kuga and no one does anything! i have 4x ford vehicles - worst mistake ever. All corresondence/ photos and referneces available!</p>
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6032
Regards
Bidvest McCarthy Customer Care
***
Best regards,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6032
Regards
Bidvest McCarthy Customer Care
***
Best regards,
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