JL
Johan L

1 reviews | Active since Jun 2013

11 Jun 2015, 09:21

Great service recovery

I had a run-in with Audi Menlyn regarding a loose plastic panel I discovered immediately after having my Audi R8 serviced there. Upon taking the vehicle back, my allocated service adviser was very rude about this allegation and refused to accept any responsibility. I subsequently contacted Marthinus van Niekerk (Service Manager) about my experience and he immediately rectified the situation and arranged for the panel to be fixed at my earliest convenience. Thank you Marthinus for restoring my faith in the integrity of the brand you are representing.

0
Replies (1)
McCarthy
McCarthy's reply17 Jun 2015, 12:07
Official
Hello jolo1991,

Good day

Thank you for your feedback. We have sent your compliment to the dealership and are sure the team will be as elated as we are on receiving it.

Regards

Sani Moyo
McCarthy Customer Care
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