JD
Jennifer D

1 reviews | Active since Oct 2013

10 Jul 2015, 09:53

ghost repairs

On 21 April 2014 I took my vehicle in for its yearly service. I reported that I the vehicle shuddered and something was wrong with the gears. The company informed me (in writing) that everything was 100%. Three days later I got stranded in the middle of the road because I could not get the vehicle into gear! That was stress full and humiliating. I took the vehicle back to the service centre. After another inspection they informed me that the clutch had to be replaced for a total of R10 000. Sceptical, I took the vehicle to another mechanic for a second opinion. This mechanic \bled"the clutch and all my problems were fixed"

0
Replies (1)
McCarthy
McCarthy's reply24 Jul 2015, 09:54
Official
Hello Dlprtjny,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5542.

Regards

Sani Moyo
McCarthy Customer Care
***

Best regards,