From a good service to bad

<p>I took my car for its yearly service on 28/04/2017 and also to replace the brakes seen that it started to wear off and it was on 40%. New front brakes were fitted. Toyota advised that the rear brakes also need to be replaced and I said we’ll do it on another day seen that they didn’t have stock.</p> <p> </p> <p>The service that day was the best that I have ever received at a Toyota branch but it turned not so good after I left. My car made a “brushing-type” noise on my way back home and also a very loud whistling noise when applying the brakes. It didn’t make those noises before the service. I then contacted the service advisor to book the car in for them to check and repair whatever they did wrong or to advise why it’s making those noises.</p> <p> </p> <p>The workshop said that it is the rear brakes that’s making the noise when clearly the noise is coming from the front. Afterwards they said there’s no noise yet it’s still there when I drive! They kept on claiming its the rear brakes just so that they can make more money. When we called to check up on progress they said they are busy working on it and cleaning the front brakes yet the same time we drove past the branch and saw the car standing outside! How could they be like that?!</p> <p> </p> <p>They could have just checked it and advise what needs to be done. The service costs me almost R3k and they didn’t check it properly and it has a year guarantee to come back if something is wrong. What is the use of going back and they do absolutely nothing to solve or attend to the problem. After seeing the car outside while talking with them I believe that they never had a look at the front brakes and that is why the noise is still there. Why could they not perhaps say that the brakes just need to bed first or just repair it properly? Just saying there’s no noise when there clearly is, is just BAD SERVICE.</p> <p> </p> <p>Toyota Table View’s service department have lost me as a customer. I’M SO DISGUSTED!!</p> <p> </p>