FORD THE GLEN

I bought my vehicle in June 2017 at Ford The Glen from Tshepo Ndhlovu. He was helpful during the process but the problem started when I picked up issues with the vehicle. When I went to collect the car I noticed that the windscreen had a chip and the body paint of the car around the driver's door and bonnet had come off a bit. I raised the above with him and he promised that he will make a plan.

I took the car to Glassfit to have the chip sorted but it was too deep, they advised me to get another windscreen. I sent Tshepo the invoice on 12 June 2017 and it took him over 2 months to refund me for the chip. Even asking the dealer to replace the windscreen was a mission but they eventually did it. The body paint was given a superficial "paint" by the sales person himself after I complained that he didn't fix it when I collected my vehicle. My contract with them indicated that the body paint would be sorted but they didn't do a proper job.

That was not the end of it, getting my spare key has been a nightmare. Its over a year since i have purchased my car and I haven't received my spare key. For the half of 2017 after I purchased the car I would constantly go to the dealer but wouldn't get the key. February 2018 he told me that my key is available. I went to the dealer and he wasn't there a couple of times until I told him to bring it to my work place as I was not longer willing to be sent from pillar to post . Numerous excuses were given as to why he hasn't delivered my key from his driver being on leave or not having transport to bring it.

In all my emails I have cc his manager Michelle Horne but nothing has been done to rectify their mistakes. The last communication I had with him was 6 June 2018 and he promised to bring my key to my work place and that has not materialized as well. I am totally annoyed at their poor service and lack of urgency when it comes to their clients.