1 reviews | Active since Dec 2015
Faulty Vehicle and no replacement is offered.
I am Mr SB Sithole the husband for Ms FP Radebe the owner of the above-mention vehicle in South Africa. This vehicle was bought on the 08th March 2013 from VW McCarthy Motors dealers in Umhlanga, the mileage on this vehicle is 64000 and the vehicle is still on warranty. <br> The vehicle has EPC Light coming on and loses the power which is happening frequently on daily bases since 2014. The fault on this vehicle has been attended by Hoopers Volkswagen for four (4) consecutive times and Midbay Motors (PTY) Ltd has attended it for two (2) consecutive times, It has been booked in by VW South Africa in Uitenhage, Barons Motors have booked in ounce, McCarthy VW Umhlanga has also worked on it. On the 10th October 2015 this EPC light came on and the vehicle cut of the power in the middle of the fast-lane and it nearly caused the fatal accident with passengers on board. VW SA has been informed in all these occasions and there was no positive response was offered to my client.<br> We have spoken to Karyn from VW head office and Greg Hutton in McCarthy VW where this vehicle was purchased and no positive response we get other than promising to book-in the vehicle for 9th time and offer us the roadside
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.
Your reference number with Customer Care is REF 5832.
Regards
McCarthy Customer Care
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Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.
Your reference number with Customer Care is REF 5832.
Regards
McCarthy Customer Care
***
