1 reviews | Active since Dec 2010

10 Dec 2015, 12:14

Faulty car sold to me and will not exchange!

I traded in my car and bought a vw polo gp 1.2 TSI highline from Vw Acardia on Monday 23rd November 2015. <br> Problems began same night after i took delivery of the vehicle where the car had strange loud noises<br> coming from the engine. I took the car back on the 24th November 2015 and it had been repaired and <br> i got it back on the 27th. I called the dealership on the 30th November 2015 as the aircon too was not working.<br> Yesterday 9th December 2015 there are new noises coming from the engine.<br> The dealership made me wait for 3 hours as nobody is willing to assist. I was told that they would<br> check what the problem is and revert back to me. Now i am stranded without a vehicle but paying installments<br> for something that is more broken than working. I regret trading in my perfectly working car for this *******!!!<br> <br> Why can this car not be replaced with a working vehicle as i only have it for 3 weeks???

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Replies (1)
McCarthy
McCarthy's reply14 Dec 2015, 10:43
Official
Hello kellanees,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.

Your reference number with Customer Care is REF 5821.

Regards

McCarthy Customer Care
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