BC
Brian C

1 reviews | Active since Jul 2010

29 Jan 2015, 22:46

Failure to reimburse customer

I am extremely disappointed with the level of service I have received from Club McCarthy. <br> I had a broken window at my home. I therefore called Club McCarthy to obtain the services of a Glazier. They indicated that there was no glaziers in the Benoni area that they could contract out to me. I was subsequently told by them that I should procure the services of a glazier in the Benoni area and pay for these services to replace the window and thereafter I should lodge a claim with Club McCarthy and I will be reimbursed. <br> After doing this, I have been ignored by Club McCarthy and my e-mails are not being responded to. I paid the glazier knowing that Club McCarthy will reimburse me. They are ******* that are quick to take your premiums. Be very careful of this company. I even sent through the invoice to them as proof of payment but to no avail. <br> I feel that they are very dishonest to their customers and fail to keep promises made. It has now been 2 months and still no feedback from Club McCarthy. <br> Dissatisfied Customer.

0
Replies (1)
McCarthy
McCarthy's reply30 Jan 2015, 10:34
Official
Hello brian78,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5054.

Regards

Sani Moyo
McCarthy Customer Care
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