JkGn
Jipu krishnan Gopalakrishnan nair

1 reviews | Active since Mar 2016

19 Mar 2016, 11:00

Failed to pick up the correct complaint

Hai my name is jipu<br> I am driving a toyota corolla 2012 model<br> Last sunday, while driving my car, noticed that cars engine light is on, within few seconds i started feeling tightness of steering wheel,power steering abs and battery light also on, then the engine went off.I tried to jump the car anventualy got home.Sunday morning i startd my car with out jumper, and went to mccarthy toyota n1 city. Right infront of the service station,my car went off again and the people from toyota had to jump my car.By aftrnoon the service man cald and informd me that the car will be out by wednesday, and they have to get the part from joberg.ok wednesday thursday friday part was not there, and i had to go n see the service manager. I asked him for another car for me to drive, but they didnt.<br> What they did, they took the same part from a new car(thats what they said) and put it into mine.Also promisd me that the same problem not going to happen, may be something else like a flat wheel might happen.I went home with my car, aftr watching protea match with friends i was driving back home and exactly the same problem happend.They either didnt change the part or they faild to pick up the right complaint

0
Replies (1)
McCarthy
McCarthy's reply22 Mar 2016, 11:28
Official
Hello Jipukg,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5973.

Regards

Bidvest McCarthy Customer Care
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