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neliswa N

1 reviews | Active since Nov 2013

09 Apr 2019, 19:52

Extremely bad service

I purchased a vehicle in January which had a dent on the front left headlight and bumper had a clip missing,windscreen had alot of chips,as well as scratches on the body,the sales man Tebogo Mnisi promised that all this would be sorted after a week. i was in urgent need of the car so we agreed that i would make an appointment and have all the above sorted however he didn't want me to note it on the purchase agreement. 1.windscreen chips were repaired and windscreen wasnt changed. 2.The salesman thereafter referred me to a place in town to fix the scratches on the car at my cost. 3. it is now April and the headlight and bumper has not been fixed,instead i keep being promised a service. The salesman doesn't not update me,instead i have to call or physically go to the dealer with no success. 03/04/2019 an appointment was made for headlight to be fixed however was told that incorrect headlight was order(which is a lie because Ford does not take any orders without a VIN number. This is by far the worst service i have received yet i am paying for this vehicle,i plan to complain further should i not be assisted by end of the week.

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