Exhorbitant Pricing / Poor customer service

Bought a Polo 1.4 from this dealership in 2007, and had all services done there thusfar. Water pump on the vehicle packed up 2 days ago. Called this dealership to get pricing to replace water pump, and was quoted R3215.00. (Comparative analysis with other non VW service centres average R2000.00 to do this). Spoke to Roniel Kisson at the dealer who offered to speak to Paulo Couto, the service manager, to try and get a better price. Roniel promised to call back within 45 minutes. Waited the whole day, and no call was forthcoming. Tried to get ahold of Anton Pillay, the dealer principal, but was passed on to customer services. (Ironically the voice recording at VW McCarthy Westgate invites customers to contact Mr. Pillay directly). Eventually got a response from Mr. Pillay the following day, AFTER indicating via email that I will detail my experience on Hellopeter. Mr Pillay blame shifted the pricing issue to VW South Africa - apparently pricing was dictated etc. Could not answer on why Roneile never came back to me. Indicated that he, Mr. Pillay, was in meetings the whole afternoon, (this despite him reading my email at 12:28pm yesterday!) Will never patronise this dealership again!