EXCESS RECOVERED NOT PAID TO CUSTOMER

In March 2016 a combi collided with the REAR of the hired vehicle from Bidvest while the hired vehicle was STATIONARY. I had made numerous attempts for recovery of the excess paid to Bidvest - they had deducted the funds from my credit card. I have paid R22000 in total via my credit card to Bidvest Car Hire. I have recently learned that the excess was indeed recovered but have not received the money as yet. This may be regarded as very very poor service to customers.