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1 reviews | Active since Mar 2009

10 Sept 2015, 21:53

Excellent Service

I received my vehicle back from another Toyota branch after they kept it for 2 days, not even part of the same group. They replaced my vehicle's water pump and timing belt. On my way to work the following day my vehicle overheated. I did not know where to go but saw the Toyota sign and pulled in. In a panic I asked for help at reception and Henk was called to assist. They had a look and found that there was almost no water/coolant in the radiator. They reported this to the Toyota branch responsible for the mess and assisted me without asking questions. I appreciate that there are still people around who believe in providing an excellent service even though they were not responsible for the issue. I will refer all other Toyota customers to this branch. Thank you!

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Replies (1)
McCarthy
McCarthy's reply15 Sept 2015, 11:01
Official
Hello gninnorc,

Good day

Thank you for your feedback. We have sent your compliment to the dealership and are sure Henk and the team will be as elated as we are on receiving it.

Regards

Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare

Best regards,