Empty Promises and Poor customer service

My car was taken to VW Constantia kloof, I dealt with Monique Bamber, The service received from day 1 was not up to standard. My car has been standing with them for 3 weeks and nothing was done. No one bothered to pick The phone and give me an update. I phoned and made contact with them. After complaining to the dealer principle Sibusiso Mabaso they started phoning me and promised to give me updates going forward. It has been three days and no one came back to me. Even Tyron the service manager contacted me and made empty promises. This is the worst service I ever received from VW and I will be sure to tell friends, colleagues and family not to get involved with VW Constantia kloof.