Emergency service only looked at on the 3rd day

I dropped my car off on the Friday 4th Dec morning first thing when they opened and explained that my power steering had failed and i had heard a loud pop beforehand. I was told that they might not be able to do anything with it on the Friday but if they did have a chance they would look at it. Later that day i received an sms to say my car had been booked in for the Monday 7th. I phoned and enquired about the booking only for the Monday and also mentioned that i didn't have a car to get to work which is 50km away and would now have to take 2 days leave(Fri and Mon). In the afternoon i went to pick something up from the car and heard the booking agent booking someone in for a service for the Sat 5th. I phoned this morning to enquire why they are booking cars in for a services on the Sat 5th, when my car was handed in on the Fri and will only be dealt with on the 7th and was told they only deal with breakdowns on the Monday. I asked if they dont have some sort of action plan to check breakdown cars and assess what needs to be done. It could be something as small as a clamp that has come undone (like with my car). Now i must wait 3 days for something that could be done in 1 day.