MC
Martin C

1 reviews | Active since Dec 2010

14 Aug 2018, 15:07

DON'T BUY A VEHICLE from Mccarthy Toyota Lynnwood Automark

It started with buying a 2014 Hilux from them in December 2017. I had a lot of issues with it, started with the vehicle going into limp mode on the day I bought it because of a turbo problem. Should've cancelled the deal there and then. The air-con leaked water into the cab, which made it smell like a wet dog all the time, they told me it was valeted and I must just leave it open to dry. The clutch started shuddering after about 2000km of driving the vehicle. They offered to replace the clutch if we split the cost of the parts 50/50 which I agreed, but when I received it back the shudder was better, but not gone and the vehicle had a extra sound like something was still loose after receiving it back. I refused to pay them as they told me I'm fussy. The wiper blade motor bracket broke off the vehicle, not go loose, it broke off. Then the car had the limp mode problem again and that was it, I had enough. After taking a vehicle from their floor and refusing to give it back until my car was sorted, they offered that I can trade my vehicle on something else and they will give me what I paid for it. So I bought a 2014 Fortuner in February 2018. Just to get rid of the Hilux and the dealership. So I hoped.... Now after owning the Fortuner a few months the one headlamp stopped working. After some fault finding I realised the wiring is the problem as it was tampered with and the standard plugs were cut off, which made me look deeper. I now realised the car was in a accident. The front bumper is tied down with cable ties in places, battery bracket is bent, small pieces of glass in small cavities.

So my advise to everyone is to avoid this dealership, 2 out of 2 vehicle from them, either problematic or was in a accident and poorly repaired.

0
Replies (3)
McCarthy
McCarthy's reply15 Aug 2018, 14:44
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.



Your reference number with Customer Care is REF 6712.

Regards,

Bidvest McCarthy Customer Care

http://ow.ly/OMSb30l2E79

MC
Martin C's update21 Aug 2018, 08:10
Reviewer Update
A week has passed since you rep****, but no one has contacted me in this regard.
MC
Martin C's update03 Sept 2018, 10:53
Reviewer Update
Another week has passed since you rep****, but still no one has contacted me in this regard.