DISSATISIED CUSTOMER

Dear Sir<br> I purchased a vehicle from McCarthy Durban on the 30th of January 2015. Model Jetta GP1.4TSI C/LINE MAN. This was a brand new vehicle at the time of purchase. Ten days later I took the car back to the dealership with complaints that gears were grating and the drivers seat was very noisy. This was not resolved at the time of the service and I was asked to bring the vehicle back in April. Again this was a waste of my time. We are now in December and the problem has not been resolved. I have been extremely patient with the dealership from day one. I am totally disgusted at the attitude of VW. I have never received a call from the customer satisfaction division since purchase of my car. The approved VW panelbeaters have failed to fix the problem. Purchasing a new care should be a pleasure not a painful experience. There have been endless email and telephone communications between myself and the service manager, Mr Govender. We have a stalemate situation. VW cannot fix my car and they do not want to replace it. Where to from here.