Disgusted and disappointed by Mccarthy Toyota Kingsmead, Durban

I recently bought a 2011 Volkswagen Golf vi from Mccarthy Kingsmead. I paid cash, R216 000 (incl delivery costs) and collected the car on 13/09/2017. I have never received such bad customer service in my life, after spending so much money!! From the time I went to view the vehicle until I collected it I have had to run after the salesman. I pointed out a few things that I wished to be replaced on the car including the hood insulation pad which was and still is falling apart. The salesman said this will be fixed upon the date of collection of the car. I was informed that the car didnt have a spare key, I requested for the spare key to be available on date of delivery. I had to practicaly beg this guy for spare keys. 2 days after I had signed the offer to purchase he called and said that he had managed to get the keys. On the day of the delivery the hood was not replaced, until today. My nightmare began within the 1st week of collecting the car I had to take it back to them on the 2nd day because the water tank ( not sure if this is what its called) was leaking which was replaced infront of me, not to mention that they took the replacement tank from another Golf vi which was also for sale on the floor. I mentioned this later on to the acting manager, he said he was not sure why they had done that. On the 2nd week, the check engine light came on on the car. My 1st instinct was to take the car to VW service centre for them to diagnose the car and then I took it back to the dealer. I gave them the printout of the diagnosis and left the car for 2 days. During these 2 days I was the one asking the saleman for updates about the car since I was under a lot of pressure because I had spent my money on the car and had no other means of transportation. I had to ask for leave from work because I work night shift. They apparently fixed whatever was wrong. When I came back to fetch the car, the technician told me that VW's diagnosis was exagerated and a whole lot of other things I will not mention here. While the car was still with them I expressed my dissappointment about the service and condition of the car to the saleman and he apologised to me. I took the car home on Friday 29/09/2017 to show my parents, my heart sank when on my way after picking up the car the check engine light came on again. I sat with the car the whole weekend not driving it because I was scared I would cause more damage. I informed the salesman who advised to bring the car in, again but also informed me that I could still drive the car (which I didn't) and bring it on Monday as it was not a "danger" As I write this, the car is with them and since they said the car is at VW service centre since then. I had to call and ask the manager for a courtesy car which was given to me. I can't even call it a courtesy car because I bought an automatic car and they gave me a manual as a courtesy car. I no longer trust that they have mu best interest as a customer and I am really frustrated and stressed. I am afraid of what other problems may arise woth the car when it comes back. I am supposed to be celebrating that I bought a car but instead I am stressing. I keep having to ask for updates from the salesman. If they had done all the tests on the car how could they have missed all these faults and if the engine light was not a major issue what is taking so long for them to fix?

Every week, eversince I bought this car I have had to take it back to them. I am dissappointed and disgusted with the service and experience. I regret buying the car from this dealership.

Busi Mthembu