TP
Tlangelani P

1 reviews | Active since Apr 2015

22 Apr 2015, 00:09

************** and very poor service

Buying a new car should be a pleasant experience, but not when you are dealing with McCarthy Volkswagen Arcadia. I got pre-approval on a new car over a month ago and had to wait for stock to arrive, since they didn't have the car on the dealership floor. Weeks later the sales person told me the car has arrived, only to be told \it doesn't have the correct price". I was patient and waited for some weeks until the sales person told me new stock arrived and the car's price is good this time. The next day I followed up to enquire about collecting the car and the sales person mistakenly told me that the dealer principal refuses to give me this particular car because \""he ordered it for his friend\"""

0
Replies (1)
McCarthy
McCarthy's reply22 Apr 2015, 10:29
Official
Hello phatlane,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5361.

Regards

Sani Moyo
McCarthy Customer Care
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www.facebook.com/mccarthywecare