Discovery and Bidvest McCarthy Renault Woodmead// Claim unresolved and faulty delivery till date from September 2016

Had short term insure with Discovery and were involved in a motor vehicle accident August 2016. After a long delay to get the claim assessed and finalised. I was informed that their provider - MaCarthy Renault will provide me with a new vehicle. I had no choice in the matter. Immediately after the delivery of the vehicle I have informed Discovery and MaCarthy that the vehicle is faulty. This is fight is still on going.

Faulty Delivery of Substitution of Goods/Item as at 11.10.2017 Attention: Len, ********** Renault Captur 2016 Reg: CF 153-256 ODO: 14 950 km

Faults still currently:

1 - Stop and start – faulty. Works very seldom; 2 - Tyre pressure sensors – dashboard ‘please inflate and reset tyre pressure’. Had the vehicle numerous at Renault to fix this; 3 - Licencing, Registration with Natis - McCarthy Toyota via Clinton Carter Vehicle Sales Manager, Bidvest McCarthy Renault Woodmead. My vehicles licence has expired 30.09.2017 and when I went to the traffic department to renew the licence. I was informed that the registration of this vehicle never happened. I’m driving ******* and have been; (I'm driving a rental vehicle now @ R 200.00 per day) 4 - Still don’t have a maintenance plan on the 'new' vehicle; 5 - Original Renault carpets has been removed and the replacement/substitution vehicle was delivered with ‘no name’ carpets. Clinton Carters reply: my original carpets were in my 2015 model and also when I said to him this vehicle is faulty his reply were: 'Jy wil mos Renault ry'.

Renault Warranty Contract Vehicle Details: VF12R5A1H ********** 0 Engine No: D251184 Date: 26/09/2016 Delivered/Signed: P. Cook

 18/01/2017 WIP/DOC Number: 30 ********** Tygervalley Multifranchise Chk incorrect tyre pressure message

 12/05/2017 WIP/Doc Number: 41 ********** Tygervalley Multifranchise Repairs rear window and reset tyre pressure

 15/09/2017 WIP/Doc Number: 62 ********** 9 Tygervalley Multifranchise 15 000km service and reset tyre pressure and other (sundry)

With reference to communications between myself, McCarthy and Discovery Insurance Since September 2016 I have made little progress till date