1 reviews | Active since Apr 2012
Defective 2013 Ford Focus ST3
I bought a defective Ford at Ford the Glen. There were problems with electronic warnings, problems with the clutch, Coolant leaking, Overheating, Cracked engine, I have really had enough with FORD because I have got no support with my problems. The Engine problems were fixed by CMH Kempster Ford in Randburg. On the 30th of January 2016, I was travelling from Cape Town to Johannesburg. When I was passing Leeu Gamka at 19:46, The Water pump burst. I was stuck in the middle of nowhere with no hopes of getting to Johannesburg to start my new job on the 1st of February 2016. I had to sleep in the car for the night, wake up on the 31st of January 2016 to get towed to Beaufort West. The only bus I could get was leaving Beaufort West at 19:00 and only arrived at Johannesburg at 09:00am. I missed my appointment for my new job and was told that I was fired. Currently, the Car is in Oudshoorn close to George and I have no funds to go get it, and at this point ford will not take responsibility. I have reinstated the case I had with Motor Industry Ombudsman of South Africa because FORD as a company has no heart to assist one client who was truly a thorough FORD FAN. Please help me.
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5898.
Regards
Sani Moyo
McCarthy Customer Care
***
Best regards,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5898.
Regards
Sani Moyo
McCarthy Customer Care
***
Best regards,
