Deception, bad faith and underhand dealings at McCarthy Pre-Owned Annlin

<p>I would like to lay a formal complaint against this branch/manager for trying to operate in an underhanded and deceptive manner. </p> <p>The following details dealings at McCarthy Pre-Owned Annlin, located at: 26 Lavender Rd W, Pretoria.</p> <p>I dealt with:</p> <p>Errol Murabi is the Sales Executive, and<br />Levy Shongwane is the Sales Manager</p> <p>The story goes as follows:</p> <p>--Mon 27th Feb 2017</p> <p>- Test Drive car with Errol and colleague, sign the Offer to Purchase, assured that I will be driving it by this time tomorrow.</p> <p>-10 Minutes into driving home. Errol phones, says they made a mistake with the price, and offers no recourse.</p> <p> </p> <p>--Tue 28th Feb 2017</p> <p>-Received a call from Levy, he told me that the car has failed the 80-point check and it has a 'Gearbox Mechatronics' issue. He gave me the option that either car would have to be fixed, or he would find me another car 'of the same kind.<br />- asked for Checklist documentation, nothing is received.</p> <p> </p> <p>--Wed 1st Mar 2017</p> <p>-I head to McCarthy Pre-Owned Annlin. Arrive at 9AM.<br />-Levy explains how he can't sell the vehicle at that price, since he will make a loss.<br />-I ask to clarify about the gearbox mechatronics issue. He backtracks and says that there is absolutely nothing wrong with the car!</p> <p>- He shows me that he didn't sight the OTP, which means he doesn't have to accept the offer. Hardly the point.<br />-He admits, not to lying, but to not telling the truth to get out of the deal - I have a recording of this.<br />-I refuse a 'good faith' offer which I absolutely didn't trust, and made him a reasonable cost (his cost) offer of R269k including VAT. he refuses. I leave the dealership.</p> <p> </p> <p>--To conclude:<br /> <br />My worry is about all the other customers who also may have been ******** into or out of something for his benefit.</p> <p>I also have the recording available for whoever may want to hear his admission for 'avoiding the truth'.</p> <p>I hope that this is the exception and not the norm in Bidvest McCarthy's approach to customer service.</p> <p> </p> <p>Basically, a manager at a reputable car dealer ****, deceived and tried to swindle a potential customer, all due to an administrative error.</p>