********* Salesman !!!!

<p>Purchasing a vehicle is supposed to be an exciting and memorable experience, this was NOT the case with me. </p> <p>On the 4th of April 2017, I went into the McCarthy Nissan dealership in Randburg. I was atttended to by used car salesman Drisden *****. A ***** he is.</p> <p>I wanted to purchase a car for my wife's birthday on the 6th of April, I found a VW Polo which I liked and proceeded with the finance application, all docs were handed in and the approval was given the same day. I thought that was great and advise Drisden to proceed. The next day is when my nightmare started, Drisden comes back to me to say unfortunately there's another client who they sold her a smashed vehicle to and needed to replace it with another car, another car being the one I choose for my wife's birthday. This process took a whole 3 days, going back and forth, Drisden trying to sell me other cars, the sales manager trying to convince the other client to choose a different vehicle. Eventually on the 7th of April a day after my wife's birthday, I get called in to sign the papers and take delivery of the car VW Polo.</p> <p>Upon delivery, we were promised that the outstanding issues will be attended.</p> <p>1. License and reg</p> <p>2. Service interval</p> <p>The issue of the chipped windscreen was raised the first day I viewed the car, and Drisden assured me that he will replace the windscreen as they will not sell a car like that.</p> <p>To my suprise a few days later, my wife pointed out that windscreen was in fact filled in with sealant supposed to being replaced. I felt that this was extremely *********. I then contacted Drisden and advised him of the situation, I was told that all issues will be sorted out and he will make the necessary arrangements to book the vehicle in. 2 weeks go by Drisden does not answer my calls or messages. 3 weeks later, I get hold of Drisden, he apologised and so forth and promised to come back with dates to bring the car in, almost a month later no communication by Drisden, I jump in my car together with wife and personally handed in the vehicle. Already extremely irate, I told Drisden, we don't want to run to his boss and complain, just get our stuff done. He said it will take a few days but will sort it.</p> <p>I dropped of the car of the 24th of May, I have been the one calling and messaging Drisden for feedback daily, as he does not come back to you. The amount of excuses I received was unbelievable, from the dealership account at the Glass company was on hold (This is a McCarthy dealership) then they could not pay for the service at VW due to daily budgets something stupid (REALLY A MCCARTHY DEALERSHIP).</p> <p>Our car was finally delivered on the 9TH OF JUNE, 15 DAYS LATER, they put me through hell, this was such an inconvenience to myself and wife but no one cared as the sale was made, dealership got paid, saleman received his commission BUT guess what we have still not received our license disc for the car it's NOW THE 27TH OF JUNE, almost more than 3 MONTH'S LATER.</p> <p>I am still messaging Drisden and still getting excuses for our license.</p> <p>This is my first review as I am not one to complain but in this case I just had to express my frustration and anger, I am totally digusted of the level of service received from a franchise dearlership like McCarthy.</p> <p>I need to place on record that I will never ever, ever, purchase a vehicle again from this group and I will make it known to all my friends and family and whoever I meet, about the shocking service I received.</p> <p>Again, I will say after more than 3 MONTHS of purchasing our vehicle, we have not received the license disc of which they charged us R4950 for, one would expect this kind of poor and shady experience from a dealership on Jules St, JHB not the McCarthygroup.</p> <p> </p> <p><br />I hope by posting this review, I get what was paid for and for concerning individuals to be dealt with.</p>