1 reviews | Active since Nov 2018
********* Dealership
So a month ago I bought a used Renault Clio from Bidvest McCarthy SilverOaks in Pretoria and it was the best thing I could’ve done for myself this year. The car was in a great condition, or so I thought, and the mileage wasn’t all too bad at all for the price I paid, a little over 25 000 km on the clock. 2 weeks after the purchase I punctured the front tyre of my vehicle and to my dismay I realized that the spare tyre they had fitted into the vehicle was used very old, it was worn out! The gentlemen helping me decided to instead patch the tyre I had just burst and later replace it with a new one. This happened on a Saturday evening and on the Monday I called the dealership to alert them of the matter. After my constant nagging it took them about a week to deliver the spare tyre they owed me. Fast forward to a month later, my break pads have been making a squeaky sound each time I park my car. I heard it when I bought the car initially and I alerted the sales guy who was assisting me, he assured me it’s impossible that the brake pads are worn out and suggested that it could be some dust collecting on the pads. I believed him, even though I had no reason to, esp since I wasn’t hearing the sound all the time. So today I decided to book my car in at Renault for an inspection on the brake pads and they’ve confirmed my suspicions, although it’s far worse than I thought. It turns out the two front brakes are completely worn out and need to be replaced soon. I was in complete disbelief, how do you 1. Sell a vehicle to a customer that has a worn out vehicle and 2. How on earth do you sell a car that has worn out brake pads? You’re probably thinking I should’ve first checked the spare tyre upon before leaving the dealership however the spare is situated under the vehicle and checking if it was in good condition or not would’ve proved to be impossible. As for the brakes , there’s no way I would’ve known until I actually started driving the car. When I test drove it, it didn’t make any of these sounds. I’m utterly disappointed at the service of this dealership as I had only heard great things about it. I would advise anyone thinking of purchasing a second hand vehicle to please be weary of the deceit that is common amongst these dealerships. I’m appalled!!!
Your complaint has been logged and sent through to the dealership and management for resolution. We will be assisting you, please contact us should you need additional help. We hope that we can restore your faith in our dealership and in our brand.
Your reference number with Customer Care is REF 6773.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
Best regards,
Your complaint has been logged and sent through to the dealership and management for resolution. We will be assisting you, please contact us should you need additional help. We hope that we can restore your faith in our dealership and in our brand.
Your reference number with Customer Care is REF 6773.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
Best regards,
