********* and *********** Club McCarthy

We purchased a new Toyota Corolla on the 06th of September 2017 from Kingsmead Toyota. The sales assistant explained that we will receive one year free membership, although UNWANTED as our insurer covers this benefits also.

A few days later, a call center agent contacted my mum (who is a senior) to explain the benefits etc to her and to "activate". Since then she is being billed for this membership.

I emailed Club McCarthy on the 27 October 2017 with the above query and an agent (Shaun) called me back and said they will stop the billing from 01 Nov 2017 however as October is amlost finished we will be debited for it.

Its now January 2018 and my mum says debits are still going off for Club McCarthy.

At first we felt is was deceiving that the agent called my mum who is a senior and convinced/signed he up for whatever we didnt even want in the first place. Now that the billing is still running it just confirms there is something bigger happening here. How many others has this happend/happening too?

I now expect a full refund from inception date else I will have this matter escalated and investigated.