CK
CELESTE K
1 reviews | Active since Apr 2014
03 Feb 2016, 09:51
DEBITING MONEY FROM MY ACCOUNT - CANCELLED SERVICE
Good Day, <br> <br> I cancelled my Club McCarthy on the 19th June 2015 via an email sent to [Email Removed] <br> <br> Today I realise that my bank account has been debited from July 2015 - January 2016, R70 per month for a service I requested to be cancelled in June 2015. <br> <br> I have emailed my bank statements proving the amount debited each month as well as the email I sent on the 19th June requesting cancellation. <br> <br> I request that you reimburse me R490 for the money that Club McCarthy has debited from my account for 7 months!<br> <br> I await an urgent response. <br> <br> Celeste De Vries
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Replies (1)
McCarthy's replyOfficial
15 Feb 2016, 11:31Hello celeste14725,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5905.
Regards
Sani Moyo
McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5905.
Regards
Sani Moyo
McCarthy Customer Care
***
McCarthy's reply15 Feb 2016, 11:31
Official
Hello celeste14725,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5905.
Regards
Sani Moyo
McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5905.
Regards
Sani Moyo
McCarthy Customer Care
***