iB
ingrid B

1 reviews | Active since Sept 2010

04 Sept 2015, 13:43

**************** AT MCCATRHY FINANCE TABLEVIEW

I bought a Toyota from McCarthy Tableview in December last year and I was assisted with finance quotes through their finance department. I was grossly overcharged on they rate they claimed was the best offer they could give me. I was never given proof of this and even after specifically asking for proof I received no reply from them and I do not believe that this reflects the truth. I believe they biasedly decided to go with Wesbank due to the fact that they underwrite the finance for McCarthy. The lady that assisted me tried to take advantage of the fact that I desperately needed a car since my car got ****** and I didn't have alternative transport to work. She also blatantly steamrolled me with paperwork while I had a crying newborn baby with me which made me anxious to get the paperwork signed. During the entire process she never stopped talking for even one minute about her personal life to allow me to ask questions and focus on the paperwork. She also blatantly told me she had made my term repayment 72 months because I am a mom? She never gave me any option on term or rate type. I can't restructure my finance and am forced to pay of this ridicoulously high rate for 72months!

0
Replies (1)
McCarthy
McCarthy's reply07 Sept 2015, 16:06
Official
Hello IC86,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5628.

Regards

Sani Moyo
McCarthy Customer Care
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