Damaging customers car no care attitude

I bought a brand new vw polo from VW wonderboom in February 2016, On the day I took delivery of the vehicle there was no lighter supp**** in the car and the salesman Jordan took one out of another showroom vehicle.

On day 3 of owning the car it left me on the side of the road and overheated, Tony from the workshop said it was due to a loose coolant bottle cap, I took the vehicle back and noticed after the 1st week the water level dropping. I took it back to the dealer they informed me the radiator hose was loose. I hoped this was the last of my problems about a month later I was pulled of me the metro police and almost locked up and they wanted to impound my car the reason was an expired license disc but on closer inspection my car was actually fitted with another vw's number plates and license disc and the official wanted to arrest me. I was also fined after pleading with him and telling him I just bought the car fro ma dealership brand new.

Sonja steyn the service manager was great in sorting out this problem as we have a good relationship and bought various cars through her.

A month later I noticed I had a puncture and wanted to fix it I then noticed they never supp**** a lock nut set with my car, I again took it back to the dealer they sent it to tiger wheel & tyre to get the nuts drilled out in doing this they damaged all 4 my rims and got some backyard repairer who did not even clean of the brake dust or even fix the damage they caused and looks like they used a can of spray paint to paint over the damage also getting paint on the center caps.

Sonja told me she is not happy with the repair and I told her I cannot take of work anymore as the car has been there so many times and we can fix it when its due for a service, I booked my car in again on the 19th October 2017 for the rims to be fixed but I requested a new set as they damaged it an did a poor job of trying to fix it I also complained about excessive wind noise coming from the front windows. No one from the dealership phoned me at all regarding my vehicle I decided to phone vw sa and only after that Henri the service advisor phoned me with a real bad attitude and told me my car is still in the workshop apparently he only got the car late the afternoon but I dropped it of @ 7 in the morning and when I told him this he had no reaction I requested to speak to Sonja after this bad attitude I got from Henri, She told me my car is at the panel beater getting the rims fixed which confused me as Henri just told me its in the workshop he hasn't started with it yet.

Its been 3 weeks since my car has been booked in there Henri has not phoned me once after to update me and the only person keeping me updated is Shanelle from Vw sa I also requested a courtesy car from Shanelle to ask the dealer and the dealer has also not contacted me in this regard.

Today I phoned Henri and told him I am collecting my car as I can clearly see they are not planning on helping me to which he answered its fine he already heard I phoned vw sa and I can come and collect my car (With the same snotty attitude I got to know him by) not offering any apology for never phoning me of even fixing my car at all.

I have never in my life received this type of service after spending more than R200,000 on a car which seems to me was a dud from the beginning and even after they damaged it had this attitude that I need to beg for service.

I advise everyone to think twice before entering in any type of business with this dealership as they feel nothing for their loyal customers.