RG
Rina G

1 reviews | Active since Aug 2013

24 Aug 2016, 10:56

Damaged my car with service

<p>On 26 July 2016 I took my car for a service. After work my colleague dropped me off, I went home and parked my car in my garage. The next day I went to work with my colleague (using his car). The evening of 27 July 2016 I decided to go put diesel in, as the strike in the petrol/diesel supply industry would start the next day (28th).</p> <p>At the garage, I got out of my car and saw the damage on the bonnet. I called VW the next morning (28th) and spoke to Tony and he said I must bring it to have a look. The workshop manager was on leave, so I could only go on the 1st of August. I showed William and he said they would check the cameras and get back to me.........I am still waiting!</p> <p>The point is this: I DID NOT USE MY CAR FOR WORK OR ANYTHING AND THEY ARE TRYING TO TELL ME IT WAS A STONE!!!! IF YOU LOOK CLOSELY, YOU CAN SEE THE DENTS UNDER THE SCRATCHES. I DID NOT USE MY CAR - IT DID NOT GET THOSE MARKS WHEN I TOOK IT HOME OR TO THE GARAGE TO FILL IT UP.</p> <p>I am soooo disappointed - my car is brand new. I only got it on 13 May 2016.</p>

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Replies (1)
McCarthy
McCarthy's reply31 Aug 2016, 14:15
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6099.

Regards

Bidvest McCarthy Customer Care