Customer services isn't for every shop

Last Sunday my family n I pass by MacDonald at bara for supper after our outing we ordered food n went bck to order again.our order was.a sit in so they told us they would bring our food. It took them 1:30 for da meals to be prepared n wen we got our order one of the meals was short .my mum was so upset she even cancelled that order I hav never waited that long to be so unhappy I was so disappointed cos evn customers who came after us got their orders n ours never.