LN
Lena N

1 reviews | Active since Jun 2012

08 Sept 2017, 21:55

Customer Satisfaction Recall - Bad Customer Service

Bad Customer Service!

Good day, I purchased a Chevrolet Campus 2013 (lime green) in 27th September 2013. We were very happy and proud to buy a brand new vehicle as the first owners. I'm really not satisfied with the body (paint) colour on this vehicle. It has two shades almost as if it was previously involved in an accident. When we asked at the dealership they said "that's how the vehicle should be and it's because the vehicle has a plastic bumper and a metallic body that's why it's like that". The front part of the vehicle's bumper has also been misaligned. We recently wanted to have all scratches repaired however when I took the vehicle for a quotation at the panel-beaters the repairs I wanted to have done they advised me that, that is not how the vehicle is suppose to be and it would cost more to have it repaired. The dealership sold this vehicle to me like that and now the refusing to take responsibility for it. I also took this up with GM South Africa they gave me a run around for almost 4 months, I paid for a quality assessment, we took it to a GM panel beater who also confirmed that the vehicle was previously repaired, now after everything they are now saying that we could have caused the damages. We were mislead, **** to and now nobody wants to take responsibility. Big dealerships can also lie and cheat!

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Replies (1)
McCarthy
McCarthy's reply12 Sept 2017, 16:30
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6313.

Regards

Bidvest McCarthy Customer Care
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