RG
Reinhard G

1 reviews | Active since Mar 2009

15 May 2015, 08:36

Customer Care is REF 5162

After the complaint the car was taken in and repaired, but 3 weeks later the same noise is back. On the 15000km service a diagnostic was done, but did not reveal any fault. On a later day, the service manager was taken and he heard the noise. Now the car needs to be booked again. Like I mentioned in the previous complaint, we paid over R300k for the car, which is clearly a so called dud. How often does it still need to be fixed and what happens after the guarantee expires? I think the car needs to be replaced!!

0
Replies (1)
McCarthy
McCarthy's reply15 May 2015, 16:15
Official
Hello inkeeper,

Good day

My apologies that the issue has not yet been resolved. We are following up on the matter and our senior managers will be contacting you shortly.

Regards

Sani Moyo
McCarthy Customer Care

Best regards,