MB
Michelle B

1 reviews | Active since Dec 2014

12 Jul 2016, 13:39

Complaint

<p>I booked a service for a Yaris Sedan . Then I went and was given a quotation for some parts to be replaced . When I called my warranty insurance provider they requested a recent Quotation ,Damage report and Failure report. I then called McCarthy Toyota Arcadia to request the above mentioned. The Lady Razya Mohammed promised to get back to me on Friday the 8th July 2016. She did not call and on Monday I called and they put me through to her desk . No one answered even though they said she was at work. I called thee times and the same no answer. I called again twice on Tuesday and someone answered and put me through to her but she did pick up the telephone . I'm starting to wonder if the parts on the quote do really have a problem .</p>

0
Replies (1)
McCarthy
McCarthy's reply25 Jul 2016, 09:11
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6076.

Regards

Bidvest McCarthy Customer Care

Best regards,