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Sandile S

1 reviews | Active since Apr 2015

20 Jun 2018, 14:14

Company incompetence costs the customer

I am deeply disappointed with McCarthy Inyanga Motors in Empangeni, having searched for a vehicle for a prolonged period i found one at the dealership and completed the necessary documentation and validations. To my dismay they realized that they had made a mistake and that in actual fact the car that I am buying is a 2017 model and not the 2016 as advertised, so to remedy their mistake they are now going to charge me extra, I find the practice to be not only insidious but not in good faith and will not be engaging with the dealership in future

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Replies (1)
McCarthy
McCarthy's reply25 Jun 2018, 11:04
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6678.

Regards

Bidvest McCarthy Customer Care

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