Clients treated like ******* at NTT VW Abbotsford

I took my car in for a service at the East London branch, at the end of the day I was left angry and very disappointed. I only received one call from VW around 10a.m to inform me what else they wanted to do in the car which I turned down because I felt it was ridiculously expensive. Around 15:30 I called them to enquire if my car was done but I couldn't get hold of the service consultant as her office phone rang unanswered and this went on until I had to knock off at 16:30. Their driver only fetched at 17:05 and all this time my son was standing outside the school premises waiting for me to fetch him and that made very angry. One of the VW consultants even had the nerve to tell me to calm down when I was calling in trying to located this Rolene who is a service consultant and every staff member wasn't apologetic about what had transpired, it was as if they were doing me a favour. I swore that day that I'm never going back to that hell hole where they treat clients like ******* and don't appreciate the business we bring them.