Claims not honoured

Item: McCarthy
Rating: 1
Author: Portia N

I recently had an accident, where my car had to be towed. As a member of Club McCarthy, I called for roadside assistant and got assisted. Since then, I have been trying to claim for the towing that Club McCarthy promised to refund with no joy. I have been pushed from pillar to post and still have not received my refund. I was given 3 numbers to date, 1 of which does not work.

Helpful (0)

Replies (3)

McCarthy's replyOfficial

15 Jun 2018, 12:08

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6672.

Regards

Bidvest McCarthy Customer Care

***

Best regards,

McCarthy's reply15 Jun 2018, 12:08

Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6672.

Regards

Bidvest McCarthy Customer Care

***

Best regards,

Portia N's updateReviewer Update

14 Aug 2018, 13:07

To date this query has not been resolved. Please contact me urgently.

Portia N's update14 Aug 2018, 13:07

Reviewer Update

To date this query has not been resolved. Please contact me urgently.

Portia N's updateReviewer Update

13 Sept 2018, 10:47

Thank you so much Marco Adonis of First Assist for sorting out my query. Much appreciated!

Portia N's update13 Sept 2018, 10:47

Reviewer Update

Thank you so much Marco Adonis of First Assist for sorting out my query. Much appreciated!