1 reviews | Active since Mar 2009
Change in debit amount without my consent
I have been on the McCarthy Club Blue option from last year in which I pay R30 per month. Even though I don't ever use this service, R30 isn't much so I left it in case I did require it at some stage. However, I noticed that in March this year I did not get debited the R30 premium and since April this year, the premium magically changed to R70.<br> <br> I was not told of any premium increase. This has happened consecutively now for April and May 2015. The reference numbers on my bank statements for these deductions are: CLUB MCC *** APR and CLUB MCC *** MAY.<br> <br> On the club McCarthy website under my profile, I can't even see anything about my account membership or anything to check my statements, very poorly made website for handling customer account info.<br> <br> I would like to know why these premiums changed and I demand a refund for these costs as no communication has been made in increasing them or changing them, I certainly did not give any consent! I would also like to cancel my account with club McCarthy, my insurance provides me with most of these benefits anyway.
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5467.
Regards
Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5467.
Regards
Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare
