KG
Kemeshen G

1 reviews | Active since Mar 2009

02 Jun 2015, 23:18

Change in debit amount without my consent

I have been on the McCarthy Club Blue option from last year in which I pay R30 per month. Even though I don't ever use this service, R30 isn't much so I left it in case I did require it at some stage. However, I noticed that in March this year I did not get debited the R30 premium and since April this year, the premium magically changed to R70.<br> <br> I was not told of any premium increase. This has happened consecutively now for April and May 2015. The reference numbers on my bank statements for these deductions are: CLUB MCC *** APR and CLUB MCC *** MAY.<br> <br> On the club McCarthy website under my profile, I can't even see anything about my account membership or anything to check my statements, very poorly made website for handling customer account info.<br> <br> I would like to know why these premiums changed and I demand a refund for these costs as no communication has been made in increasing them or changing them, I certainly did not give any consent! I would also like to cancel my account with club McCarthy, my insurance provides me with most of these benefits anyway.

0
Replies (1)
McCarthy
McCarthy's reply05 Jun 2015, 11:14
Official
Hello camshaft,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5467.

Regards

Sani Moyo
McCarthy Customer Care
***
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