car not properly fix the first time
<p>i bought the car for R 120 000 almost brand new chevrolet spark on december 2015 and didnt even drive th car for a full month where i took it back for a noise on the right hand sides front wheel. they took it in januarry to fix it and then 4 months later the car must have gone for the service. fist the gm company told me that the service company couldnt load my details for the service because there isnt a service plan after that i took proof that the moter company loaded a service plan on my cars account suddently they respond that its not yet been paid to the service company and they will do it as soon as possible ( thats after a weeks struggle) finally the car got serviced. now its september and the same noice is back on the wheel i took it back first they told me that the suspension is not coverd by the waranty as it had expire on may month so i must pay R 2500 and then i told them that nothing was explained to me only that i still have a waranty on the car. as i spoke to them they told me that the fist time i took it in there was never a jobcard created and they cant follow up on that but because my warranty had expire on the suspension i have to pay up R2500 because they cant find a job card for the fist time. so when i ask them how did they fix it the fist time then they reply maybe they just put a little of grease inside to make it quite because maybe they didnt think that it will become worse so when ive ask her so because of them that didnt fix and think properly im now liable for the damage that they tried to covered up and when they would have fix it the first time i wouldnt be back there and then her response was for 15000 km im liable so ive ask her so she want to tell me that for every 15000 km i am gonna replace that same part because of the fist time they tried to hide it with graese. so after a long talk she told me that we can compremise for me to pay a R1200 so when ive ask for what the diffrance was on the first amount apperantly its for labour and im still gonna have to pay part of the labour as the part that needs to be replaced is R700 plus vat and thats for the front right shock rubber. so ya im still responsible for the damage they didnt repair the first time. i am very unhappy with the service they provided and dont think ill go to them in the near future and would not recomend them to family and friends</p>
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6124.
Regards
Bidvest McCarthy Customer Care
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6124.
Regards
Bidvest McCarthy Customer Care
the car went back again and still it isnt fix has been promise they would phone me to bring the car back and still nothing driving as is and im fed up now, now i will contact the ombudsman.
the car went back again and still it isnt fix has been promise they would phone me to bring the car back and still nothing driving as is and im fed up now, now i will contact the ombudsman.
