CAR NAV AND RADIO SYSTEM DEAD/FROZE

Good Day,

I am appalled by the service at Renault woodmead. I bought this car there last year and follow up even when car is on service has not been great compared to other previous dealerships and other car brand that I have which in not a Renault. but the problem at the moment is its I have had no radio navigation or charging system in my car for almost two months . I have had to be the one following us as there is no follow up. I don’t know how Renault does not have spare parts in south Africa for a car that is one of the most popular!! Firstly I was told 21 days from France but up to date no system has arrived and I have not been called! When I order clothes from Ireland online I usually get them in less than a week!! This has negatively affected my perception on Renault and has proved all the people who advised against Renault to me so far correct. It’s a simple thing and has been such an inconvenience as I cannot charge my phone in the car, I cannot navigate or listen to news and my work involves me travelling !

I have undertaken 2 long distance travels with no radio and navigation and it has been terrible. I also have part for my electric window which needs to be fixed and also took so long. Please can someone rectify this ASAP.