1 reviews | Active since Oct 2013
Car Broke after service reference number is ***2
<p>I took My car in for service on Monday the 10th of July 2017 to McCarthy Toyota Woodmead and 3 days later my car broke down, my car signaled that there was no oil so I called the woodemead toyota office however didn't get a hold of anyone I then decided to email the Client Liason Officer who had send me a rating scale to rate the service and I stated on the email that my car signaled that there was no oil and I wasn't sure which oil to use still no one responded . I was frustrated because of all of this, when I was on my way home from work my car stopped completley so my first instict as a woman was to rush to the nearest garage which I did and the gentlemen there were helpful and assisted me with something which my car dealership was supposed to have done in the first place. There was no water and oil however the car had went for service 3 days ago and this can only mean that they never checked or refilled my oil and water so I had to refill these from the garage. a few minutes later my car stopped completely it was already late so I called my Insurance towing service to tow the car now toyota is shifting the blame to me saying I was not suppose to put oil on the car so I cant put the blame and cost of fixing the car on them . my question is, was I suppose to leave the car in the middle of nowhere or maybe sleep in the car and wait the entire weeked untill Monday for toyota to respond call me to tow the car to woodmead this is not acceptable at all The service manager at woodmead toyota was very rude and inconsiderate I am upset my car has been at the dealership Kempton Park toyota since friday because my Insurance towing service took it to the nearest dealer to from were I live. I have been doing back and forth with this 2 Toyota dealerships its been a full week now my car is still not fixed and they shifting he blame.</p>
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6248
Regards
Bidvest McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6248
Regards
Bidvest McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6248
Regards
Bidvest McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6248
Regards
Bidvest McCarthy Customer Care
***
