AM
Andries M

1 reviews | Active since Mar 2016

11 Mar 2016, 16:11

CAR BOOT LEAKING & SERVICE BAD

Purchased Corolla impact 2013, October 2014 at Toyota Bruma, vehicle had no service history book, only given a printed record history of services and a new history book after 6 months, dealer mentioned had misplaced it. Had 100 000km warranty. Upon taking delivery kept on going off when driving or starting. After a day vehicle did not start had to ask to jump start, then took it back to dealer as battery was very old, tires very old, mates also not for this vehicle make but for old Corrollas.Jan Motsepe dealer, replaced battery, put better tires and changed mates, after 2 days was informed vehicle was in order, after taking car again was in much better state and a Dekra inspection sticker on.Was 37 000km, when at 45 000km services was told brake & shocks had to be replaced & not covered under warranty, paid R4900-00 for replacement. But started smelling after rains, heavy rains recentlty car parked outside at Forest hill mall, found water leak inside. Contacted Toyota & car booked for service Toyota Lynwood, 11-03-2016 at 7am. Arrived Carel Venter (service advisor) after checking car he asked if the car was bought new or used told him used, took to Bruma.

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Replies (1)
McCarthy
McCarthy's reply17 Mar 2016, 10:37
Official
Hello Lwandile18,


Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5961.

Regards

Bidvest McCarthy Customer Care
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Best regards,