AA
Alfonso A

1 reviews | Active since Jan 2015

30 Mar 2016, 12:32

Breach of Contract

In October 2014 my VW Golf 6 ,1.4 Comfortline TSI,Vin Number :WVWZZZ1KZAW225674 was finance through MFC.The dealership was McCarthy VW Constantia Mastercars,in Roodepoort Gauteng .<br> <br> The agent that handled and completed my deal was Wisani Mathebula.This was done online as I reside in Cape Town.The vehicle was couriered to me by truck.<br> <br> The Vehicle was on approximately 116 790 km on the odometer when I signed the delivery note in Cape Town,upon receipt.Unbeknownst to me the vehicle's service history was not in order or in alignment with VW prescribe service intervals.To be specific the 105 000 km service was done late by the previous owner or dealer.<br> <br> As this was my first car I followed the 15 000 service intervals in the service history book ,not knowing that it will affect my cover (Extended Warranty) and retail value of the car.The service interval history of the vehicle is completely out now.<br> <br> My Warranty Plan is also null and void as I can't claim due to the late service intervals popping up at Bidvest insurance side. So whenever I want to claim,my claims come out unsuccessful.<br>

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Replies (1)
McCarthy
McCarthy's reply31 Mar 2016, 14:16
Official
Hello adamsalfonso,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5983.

Regards

Bidvest McCarthy Customer Care
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