TM
Tshivhidzo M

1 reviews | Active since Aug 2015

21 Nov 2015, 21:08

Brandnew car repaired without a diagnosis

Bought a new C200 in February 2015. Failed to start on 2 ocassions in may 2015 and towed to the dealership. Diagnosis not determined and no faults identified as the car was working again on both ocassions. Pleaded with the dealership to replace the car since it has presented a problem and they can't find what was wrong. Instead they replaced major electronic components of the car which makes very uncomfortable. I tried to cancel the contract with the financier but the dealership refused to give consent. I refused to collect the car from the dealership and still paying for it. I even rented a car for 3 weeks because they demanded back their courtesy car that I was using. I had no choice but to buy myself a new small car to use in the meantime.

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Replies (1)
McCarthy
McCarthy's reply24 Nov 2015, 11:26
Official
Hello tshiv1,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.

Your reference number with Customer Care is REF 5775.

Regards

McCarthy Customer Care
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