Bidvest VW McCarthy Durban - Damaged Car seat

I bought vehicle, GOLF V11 1.0 TSI Comfortline from VW McCarthy Durban, in March, 2019, collected delivery on 23rd Mach to be precise. Everything seemed to be okay, and have been enjoying my car since. About 2 weeks ago, i noticed that the leather of the Driver's seat is cracking, some on the side and some on the stitching. I took my vehicle for inspection on 25th November 2021 and i was assisted by ****ha. ****ha advised that there's nothing that they do for me, the Trim cover is only for 6 months from the time the car was bought and the warranty doesn't cover the seats. I was very disappointed, i then asked what should i do, because i don't have money to repair the seats, so, does that mean i'll be driving around with a car with damaged seats? What does it say about VW brand? Is it not possible that it was a factory fault? did i foresee this, so that i could have returned before the 6 months? ****ha then advised that she would escalate the matter forward, up until today, no one form VW has called. I have tried several times to get hold of ****ha, left messages for her to call me, but still nothing!!!!! I'm not only worried about the value of my car, but also disappointed by terrible service that i have received.