Bidvest McCarty VW Constantia - BAD service!!

Took the time to google this VW McCarty and no wonder…bad ratings all round! (Bidvest McCarty VW Constantia)

We booked our VW in for a service on 1 June 2018. VW was also asked to check the gearbox and we had picked up that something was not right. (Full detailed explanation available on request).

We were contacted that same day to inform us that they would have to replace 2 clutches that were faulty. We would receive the vehicle “early the next week.” My husband phoned numerous times each day for feedback. Each time the delivery date was extended to the following day. My husband then told them that we would collect the vehicle on Friday afternoon between 3:30-4pm. When I got there at 3:45pm the entire VW was having what seemed like a celebration. Staff was “braai-ing” outside and every staff member was walking around eating “boerie rolls”. 3:45pm. This infuriated me the moment I was informed that my vehicle was NOT READY! The sluggish, unfriendly and disinterested service consultant, Palesa Tshabalala seemed unfazed with my unhappiness. I then called for the manager. He arranged for a vehicle for me to use, as he told me they only needed to test drive my vehicle. This would take 30-45min, so I could collect the next morning. (Saturday morning). It must have been 20minutes after I had left VW contacted my husband to inform his that the vehicle would NOT be ready the next morning. He was not given a reason nor a completion date.

On Tuesday 12 June, VW contacted my husband to inform him that the vehicle was now ready for collection BUT, that the steering wheel was not straight, this after the shim/clutch and whatever else they repaired. It would have to be sent to wheel alignment…at our cost!

We will not be paying for the wheel alignment. The steering wheel was perfect when the car was handed over to them!!!

We will never be supporting this VW ever again and I will make a point of it to tell all our friends and family not to either. It is in itself worrying that a Polo DSG Highline’s clutch/es need to be replaced at 60 000km, adding to this very poor service, very little professionalism and very bad communication to mention a few.