Bidvest McCarthy Toyota Woodmead Servicing Division is terrible!

Booked my car in for a service at Bidvest McCarthy Toyota Woodmead. Arrive at the allocated time and have to wait 10 minutes to even be greeted. Farouk tells me that they only have one service consultant. When I asked why, he said the others didn't arrive. Why should their poor staffing solutions now become my problem. Then him if they can look at my rear bumper that has dropped a bit, and before I have even finished my sentence, he says no - I have to go to a panelbeater for that as they might break the clips. Literally an hour later I have a woman phone who wants to now repair the stone chips in my windscreen. Obviously for a fee of course. So - they can fix that, but not replace the clips in my bumper? It is not like I am asking them to do it for free. I will pay for the clips and the labour. I decided to phone the parts division to find out if they have the clips and buy them / order them, so I can fit them myself. Phoned the parts division, held on for 4 minutes and they put the phone down. Phoned again and someone in Reception puts me through to someone who doesn't even speak English. Fourth time lucky, I actually speak to someone who says yes they can order the parts. Now surely, if they can order the parts they can fit the parts????????? So fed-up with the pathetic service I receive from this Toyota branch. Won't be going back.