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Philile M

1 reviews | Active since Jul 2018

23 Jul 2018, 11:15

Bidvest McCarthy Toyota Pietermaritzburg's Spike's disregard for customers is disgusting

Bidvest McCarthy Toyota Pietermaritzburg has a really rude service advisor they call Spike. When i had a problem with my pre-owned warranty not wanting to keep their end of the contract, Spike told me there was nothing he could do to help and that i should go. He told me that im rude and even threw the contract i was trying to show him at me. Im never going back there again and im telling people never to go there, they should go to Durban instead. Spike should be fired as he was taking out his personal problems on a customer. Their disregard for customers is disgusting.

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Replies (1)
McCarthy
McCarthy's reply26 Jul 2018, 14:49
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.


Your reference number with Customer Care is REF 6702.

Regards,

Bidvest McCarthy Customer Care

http://ow.ly/OMSb30l2E79