1 reviews | Active since Jul 2018
Bidvest Mccarthy Nissan Germiston
In May 2018, I purchased a vehicle from this dealership, logic told me rather buy a Nissan from Nissan and there shouldn't be any issues - never have I been any more mistaken! This happened after searching all Mccarthy Dealerships for a vehicle but couldn't find one I wanted or one without being ripped-off! I then proceeded to purchase on from Nissan Germiston, a pre-owned Qashqai Accenta CVT. Trouble started as soon as I took delivery of it. Drove the car home and water started running from underneath the car, when I had taken a look there was a puncture hole underneath the car and it was the water bottle that was leaking. I proceeded to call the salesman there and then who assured me it would be seen to. Car goes in and according to a guy named Mohammed a bottle was taken from another car and put into mine, but the hole wasn't fixed. Then we realised the bonnet was not flush on the right hand side when it came back, DVD player in the car doesn't work as well and the contraption that keeps the spare wheel down wasn't in the car so that made noise while driving. Called the dealership again, car went back in again. When I received the car back the next day the bonnet was sorted, DVD still not working and the spare wheel contraption was "Ordered". Phoned back a week later again to find out the salesman no longer works there but Mohammed knew about everything that was wrong with my vehicle. When I called him he knew exactly which car was mine and everything. So I proceeded to explain to him everything that is still wrong and he requested I send him pics of the hole underneath the car which I did. 3days no response, i then called the dealership and asked him for a copy of the vehicles 101 check that was done on the vehicle. Took him a week to send this to me and all it is, is a piece of paper that says Nissan with a signature and date in the beginning of April but nothing that's indicated this belonged to my vehicle. I then emailed him and asked for the front page of the check to prove that it belonged to my vehicle and still nothing. I called again to speak to him and this time he got snotty telling me how once the vehicle goes for the 101 check it doesn't move again so another one wouldn't be done before the vehicle is sold. I then requested the job card of all the faults that had been attended to as per the 101 check he provided me, which he then let me speak to Mathome who would've done the repairs and he said he would forward this to me. I phoned back a week later still waiting for the documentation which I am still waiting for. I've spoken to Bongi, Neil, and everybody else except Mohammed since then and everybody is getting back to me in fifteen minutes. It's been 3days since I last called and still nothing from anybody. I'm honestly fed up and they can take car back because there is no point in me sitting with a car which the people who sold it to me is not sticking to their side of the damn bargain. I have not received the item that was ordered or any feedback from anybody. Mind you I myself work for a Bidvest company and one would atleast think we would see to our own. Utterly disappointed with the service and treatment I've gotten from them, would not advise any body to purchase there as once they have your signature they stop caring.
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6703.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6703.
Regards,
Bidvest McCarthy Customer Care
http://ow.ly/OMSb30l2E79
