Bidvest McCarthy Menlyn are *******

<p>I took my car to McCarthy Menlyn on 16 June because the driver side door wouldn't lock from the inside. They kept the car for two days and then told me the latch was broken and they needed to order the spare part. I had to pay R2700 to release the car (spare part and labour included), although nothing was done to fix the problem. I have been trying to contact them since Friday 30 July 2017 to find out what happened to the spare part and when they will install it, but the phone just rang. I also tried sending a message via their website, but up to now have not received a reply. On Saturday I eventually managed to speak to the storeman, who said they know nothing about the order. The so-called service advisor, Pieter Gates, was not there, but they promised he would call on Monday. He did not call. On Monday afternoon I went there personally, and he could not find any trace of the order and shifted the blame on to the store, although he was the only one I spoke to two weeks previously. Tuesday morning I sent through the proof of payment and told him I wanted answers. He did not contact me at all. On Tuesday evening I wrote him a mail to complain about the service, and sent through all the documentation again. I told hom I wanted all comunication in writing from here on, as phone calls clearly mean nothing. On Wednesday morning he mailed me "</p> <p>Hi Mev Ek het uit gefind ek wag net vir die Parte ou om trug te kom na my toe sodat ek Mev ‘n datum kan gee hy was nie gister hier nie maar behoor vandag hier te wees. Ek sal Mev later vandag weer epos met ‘n opvolg. Vriendelike groete Pieter". I have heard nothing since. Meanwhile, it is extremely unsafe to drive around with an unlocked door, as I explained to them on the 15th. If anything happens, I shall hold MCCarthy Menly liable. I shall also be laying a charge of theft with the police and take this to the ombudsman.</p>